Our shipping rates are tiered to keep shipping charges as low as possible.
We run a "live" inventory for nylon items, If a nylon/piece of kit that is not armor is shown as being in stock, we have it on hand (as in physically on our shelves). The only exception to this are our AT Armor and Hesco produced plates and armor. Lead times for these items may range from immediate to several weeks depending on current demand and / or department orders.
Any special order items are listed as such (eg K9 armor, BZ Plates,armor)
Please read and agree to our armor policy before ordering armor.
All armor plates and full cut armor ships UPS. We do not ship to PO boxes, No exceptions. We only ship to CONUS . No APO shipments. We understand this may cause distress however ITAR restricts many of our items from APO shipment. While your item may not be restricted, in order to keep our armor business from coming under scrutiny we will not ship any item to an APO (considered a "foreign" address by the government).
Sales and specials. these are NOT retroactive and cannot be applied to a past order / one that was placed before the sale or special. This includes if you have placed and armor order and are waiting on production.
Ttracking numbers. We upload tracking numbers for EVERY order! You will receive tracking for your order when we process the order. You may receive a tracking number in the evening or on a Sunday, please don't equate that with physical shipment.
USPS tracking. USPS tracking lags in their system. Your order may be well on its way to you and USPS may show the status as "not in the system" Don't worry...take a knee, drink water, face out and pull security. It takes time away from other dudes we are trying to assist when we look a number up and respond to your inquiry only to find that the order was placed on a weekend and the tracking hasn't populated through USPS. If you still get this status after a full day (or two) please send us an email and we will pull the number for you and be glad to verify for you.
Shipping rates DO NOT include insurance or signature delivery! If you desire insurance and a signature on your order you must add it as a separate item. Customers are wholly responsible for insurance against damage in transit or theft during or after delivery.
Our responsibility for getting an item to you ends at physical shipment. We cannot account for or remediate mistakes by the USPS or UPS. If an item is lost or stolen in transit after it leaves our hands we are not responsible for replacing the lost item. We offer shipping insurance for your convenience if you would like to purchase it to cover your shipment.
IMPORTANT NOTE: We CANNOT accept returns on armor. All purchases on these products are final.
Clearance items are non returnable.
Most other items from AT Armor carry a full 30 day return policy on unused items ( used items are not eligible for returns). Please contact us for more detailed instructions to return a non-armor item. Once you are ready to return an item, please follow the instructions below to ensure a smooth transaction. Returns will be credited for the item amount only, actual outbound shipping costs will be deducted from your refund. A 10% restocking fee may apply for outright returns (this does not apply to size exchanges for like items in the same color) . Shipping charges are non-refundable. If your item qualified for FREE SHIPPING we will subtract the actual shipping amount for a return.
Due to the complexity of state and local laws the customer must check to see if a product is legal to import into his state and locality. KNOW YOUR LOCAL LAWS.
- Return items must be in their new and original factory condition.
- An original receipt or photocopy of receipt is required for all returns.
- All armor is non-returnable and non-refundable for safety reasons.
- All returns must be made within 30 days of receiving the order.
- All returns must be prepaid. (Sorry, we cannot accept COD's.)
- When shipping merchandise back, please secure the item(s) in a sturdy box.
- It is recommended for your protection to insure the package for the value of the item.
All or any freight charges involved in the return are the sole responsibility of the customer.
If you still have questions on how to return an item and/or what items are eligible for returns - please contact us for more information on returning an item.Any manufacturers warranty issues must go back to the manufacturer and not us. The companies we rely on are the best in the business, they will honor their warranty.